Procedures for Complaints and Appeals
This document outlines that procedure to be followed when an Accredited Conformity Assessment Body (CAB) wishes to complain or to appeal a decision of ABA Assessors, ABA Staff or ABA Accreditation Committee members.
Consistent with ABA’s Policy Manual and ISO/IEC 17011, when an Accredited Conformity Assessment Body (CAB) desires to complain or to appeal a decision which impacts or may impact its accredited status, the CAB is afforded the right to formally express dissatisfaction or appeal the decision in a manner that is fair and expedient as it is described below.
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