Procedures for Complaints and Appeals

PURPOSE
This document outlines that procedure to be followed when an Accredited Conformity Assessment Body (CAB) wishes to complain or to appeal a decision of ABA Assessors, ABA Staff or ABA Accreditation Committee members.

SCOPE
Consistent with ABA’s Policy Manual and ISO/IEC 17011, when an Accredited Conformity Assessment Body (CAB) desires to complain or to appeal a decision which impacts or may impact its accredited status, the CAB is afforded the right to formally express dissatisfaction or appeal the decision in a manner that is fair and expedient as it is described below.